FAQ - Frequently Asked Questions

Q: Are the items randomly selected?

Yes, but each box is curated to match the theme or style of mini bags.

Q: Can I request specific style?

We can try our best to match preferences if noted at checkout.

Q: Are Premium boxes guaranteed designer-inspired styles?

They often include them, but availability may vary.

Q: Do I get different items if I buy multiple sets?

Yes! We avoid duplicates whenever possible.

Q: Can I choose whether the items are combined into a lucky box?

Yes. We normally combine them by default, but we can keep them separate if you mention in the order notes.

Q: When will my order video be filmed and posted?

Order videos are usually recorded and posted within 1–3 days after the purchase, depending on the queue and our team's schedule.

Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: How long does shipping take?

Standard shipping typically takes 7-15 business days depending on your location. You can check our Shipping Policy for more details.

Q: What is your return policy?

Due to the mystery nature of our products, we cannot accept returns unless the item is defective. Please see our Refund Policy for full details.

Q: How do I contact customer service?

Email us at customer-service@yourstore.net and we'll respond within 24-48 hours.